Okay, so I have this wonderful new toy, my Dell Streak with Google Android, and I love the thing to bits. There's just one teeny problem...
I tried to buy an app, a game as it happens, and the download failed. Okay, it happens sometimes, try again. Failed. Deep breath, okay, look online to see if there's a quick fix.
And so the bombshell hit. Hundreds of people on the Android Help Forums have been having the same problem. Some haven't been able to download anything in weeks, despite that they still get charged for the app they are trying to buy. Google moderate the forums and they have done... nothing. There were a couple of posts from over two months ago asking for further details on the problem, and asking if any other customers were having trouble.
Great, so I thought I'd e-mail Google. Nope, no such thing as an e-mail address for either Android Market or Google as a whole. No contact details at all. Eventually I called O2 in the desperate hope they could help, and they were able to give me a contact number for Google.
I called this morning and unless you know the exact extension number of the person you want to call, you get redirected back to their websites where there are loads of forums but no actual way of talking to Google themselves. After some digging I found a London address, nothing more.
So, if I want to kick Google into fixing this problem affecting so many people, do I really have to write an old fashioned pen-and-paper letter? To a company specialising in computer programmes among other things? Will they even read the damn thing?
*Head desk*
